Terms and Conditions

  1. Terms and Conditions of hire
    1. The customer is responsible for leaving the property, all furniture and effects in good order and condition. Any damage to the property or contents should be reported to the housekeeper immediately to allow for rectification as soon as possible.
    2. Any subletting arrangements are not permitted. Caravans, tents or additional accommodation of any type may not be used on the property.
    3. The customer is responsible for the security of the property and the contents during occupation. We do not take any responsibility for customers’ personal belongings. Baggage and personal effects left in the property are at all times at the customers’ own risk.
    4. Lighting of fires or burning rubbish is not permitted on the property at any time.
    5. Fireworks are banned at all times
    6. We cannot be held responsible for equipment failure although every attempt will be made to fix any failure as soon as possible.
    7. Occupation is from 4pm Friday to 10am on the agreed day of departure. Late departure will result in additional charge due to limited cleaning time.
    8. The customers’ must allow the owners reasonable access to the property.
    9. Smoking in the house is against the law. Clear evidence of smoking will result in the loss of your deposit as per 2B.
    10. No sound equipment of any sort may be brought into the properties without the owners prior permission.
    11. The grounds may only be used until 10pm and we do not allow any amplified music in the grounds at any time.
    12. If the owners receive any complaints due to noise in the grounds or house they will ask all guests to leave the premises immediately
  2. Booking
    1. Your initial payment comprises of a 25 % non-refundable deposit. The balance of the hire charge must be paid at least 8 weeks prior to the commencement of the holiday. The owner may treat the booking as cancelled if the balance of the hire charge is not sent by this date. If the booking is made within 8 weeks of the start of the holiday, payment in full at the time of booking is required.
    2.  A £500 refundable security deposit is also payable 8 weeks before commencement of the holiday. The person named on the booking form will be considered as the ‘Responsible Person’ who shall ensure that the property is left in a clean and orderly condition. This is refundable once the owners are satisfied that the properties have been left in the same condition in which they were hired out.
    3. The property may only be used by the number of people stated on the booking form or agreed in writing by the owners. Our house manager will not accept any additional people into the property.
    4. The person completing the booking form certifies that
      1. He/she is able to sign on behalf of all persons who will occupy the property for the
        period that has been booked and all occupying members are aware of the conditions.
      2.  They are over 18 years of age
      3.  They will take responsibility for the party occupying the property and will notify the owner if they are not a member of that party.
    5.  In the rare event of a double booking the owner will accept no further claim and the contract between the customer and the owner will be terminated. If the holiday has been double booked the owner will endeavour to notify the customer as soon as possible and a full refund will be given or alternative accommodation offered if possible.
  3. Cancellation
    1.  Cancellation of booking must be made in writing. Any cancellations made within 8 weeks of the commencement date will incur liability of the full charge. However, every effort will be made to re-let and if successful a refund will be made less any expenses incurred in obtaining that relief.
    2. In the event of the business ceasing to trade for any reason whatsoever the owners reserve the right to cancel any outstanding bookings by refunding any deposits already paid.
    3.  We strongly recommend that you use travel cancellation insurance to cover the cost of your property. This will provide you with peace of mind if an unforeseen event forces you to cancel your let.
    4.  The owners reserve the right to terminate the holiday immediately without being liable for any refund or compensation where the customer and members of the party engage in unacceptable behaviour or cause a disturbance or nuisance to others.
  4. General
    1. The owners and their representatives cannot be held responsible for loss, injury, damage, flood, fire, weather, act of God, labout troubles or act of the customer.
    2. The owners and their representatives cannot be held responsible for any failure of travel arrangements.
    3.  It is important to the owners that you enjoy your stay and every effort has been made to ensure this. However, in the unlikely event of dissatisfaction with the property or any subsequent problem, you should immediately contact us, or the house manager so that the opportunity to rectify the problem is given.
    4.  All our offers are subject to terms and conditions. Please ask the owner for these terms if you are booking under a special offer.

The owners reserve the right to cancel a booking without refund if any of the terms and conditions or any specific condition discussed between them and the customer are contravened.

When you complete the online booking form you will be asked to agree to these terms and conditions by ticking a box. This will then allow you to submit the form and confirms to the owners that you have read, understood and agreed to these terms and conditions.

All disputes will be dealt with under the laws governed in the United Kingdom, no other countries laws will be accepted